Store Info & Policies
Free shipping is available for the contiguous 48 States (U.S.A.) for orders over $100.00 and orders will be received between 5-9 business days. Tracking number available for all domestic orders. Feel free to contact us anytime if you have any concerns doing this process, we may be reached below.
1800 481-4546 9-5pm EST.
For express shipping orders, please note that the 2-3 business day estimated time is for orders placed before 12pm EST. Orders placed after 12pm EST will ship the next business day.
International orders will ship within 2-3 business days and please refer to your tracking number for your shipment expectations. Shipping times vary from country to country.
For questions please email us [email protected]
The return policy for opened/used products lasts 7 days after delivery. Products that are opened and have been used are eligible for website credit (issued in the form of a e-gift card). Additionally, customers found abusing or manipulating this program will forfeit the ability to return opened items and potentially future orders. Eligibility for this program will be determined at the discretion of Bio Follicle.
The refund policy for a full refund lasts 30 days. Product will not be accepted for refund beyond 30 days after purchase. Use the link below to complete your return if you received your order within the last 7 days. If you received your order more than 7 days ago and less than 30 days ago please email [email protected] for return instructions.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment (could take several business days depending on form)
Late or missing refunds (if applicable):
If you haven’t received a refund yet, check your bank account and then contact your credit card company. It may take several business days to appear There is often some processing time before a refund is posted.
Once all steps have been completed and issues still arise, please contact us at [email protected].
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (opened or unopened).
Exchanges (if applicable):
We only replace products if they are damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping items back:
To return your product, you should mail your product to the address provided. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if you receive a refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and to protect yourself, please consider shipping with tracking.
CLICK HERE to complete the refund/request form.
Cash & carry
If you choose cash and carry method, please note that this means that you should pay cash for the goods you purchase and carry them away yourself. In this case we do not offer credit accounts and delivery service. This is a common policy for cash and carry delivery method. Not too convenient for you? Please read on and get to know what else delivery methods do we provide. Please be sure that we have foreseen different situations and offer other delivery methods that may fit you best.
Pick-up from a Post parcel point in your city
A parcel point is an easy and convenient way to receive items in your city. Shop in our online store, then selects the parcel point as the delivery type and choose the preferred pick-up location. The item will be in the parcel point selected by you the next day after 4 p.m., or some time later in some areas. The Parcel Points are available in central locations and during the opening hours of shops, also on weekends. More than half customers pick up their parcel already on the day of its delivery.
Shipment to the door
What happens when you choose shipment to the door option? Our store takes responsibility for dealing with all the tasks involved in moving goods from the manufacturing plant to the buyer/consignee’s door. It is our responsibility to insure the goods and absorb all costs and risks including the payment of duty and fees. In other words, the selling cost of goods includes all expenses inclusive of taxes to reach the goods at the door step of your premises.
International delivery is regulated by EXW, Incoterms 2010. Any dates quoted for delivery of the goods are approximate only and the store shall not be deemed to be in delay in delivery of the goods unless actual delivery of goods occurs later than four weeks from the quoted approximate delivery date and having received the Buyer’s written notification. The buyer shall comply with all laws governing the importation of the goods into the country of destination.
Visa & mastercard
Payment is the final step of the purchasing process. It should never be an obstacle. Our store pays special attention to this point as making payment in a secured environment is a primary concern of individuals. With e-commerce growth, and more recently the m-commerce evolution, it is essential to choose a payment solution optimized to Smartphone’s and tablets. It is equally important to choose the solution which offers a specific selection of credit cards that are most popular in the merchants target markets. We take Visa & MasterCard as they are widely used by cyber customers.
Noncash is a method of paying for goods and services that does not involve the exchange of cash. Examples of noncash payment instruments include checks and credit cards. In the United States, most noncash payments are made using checks, credit cards, debit cards, and the electronic payment system called the automated clearinghouse (ACH) — collectively referred to as retail noncash payments. Just choose which of the listed noncash payment methods is more convenient for you.
Cash payment is a form of liquid funds given by a consumer to a provider of goods or services (our store in the given case) as compensation for receiving the products we provide. In most domestic business transactions, a cash payment will typically be made in the currency of the country where the transaction takes place, either in paper currency, in coins or in an appropriate combination. Keeping cash on hand can be a great way to avoid overspending. You can choose exactly how much cash you’re willing to spend and stop spending when you’re out of cash.
Unless otherwise indicated on the face of the invoice, all prices are quoted on a per pound basis. Buyer is responsible for any tax or government charges imposed upon the sale or transfer of the Product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to Seller under any other agreement.
How can I pay for my order?
We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.
Can I track my order?
Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.